The way we ship worldwide (door to door)
Expedite service : DHL Express (Generally it takes 4-5 working days)
Economy Service : Registered Airmail with track number ( 7 - 35 business days)
Before checkout , kindly check and update delivery address at Paypal . Delivery will only follow Paypal verified address.
RETURN / REPLACEMENT / REFUND
We are happy to replace or exchange products returned within 14 days from the received date.
For return / refund / exchange request , customer must proof the product by picture ( damage / wrong / not as described ) with original packing .
Any cost of returning the unwanted item to us will not be refunded.
Once we received , checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.
If the replacement of item is unavailable, you may request for a refund via the original payment method but please allow sufficient time for the process.
Delivery charges are non-refundable.
Goods sold are non-returnable or exchangeable.
If the goods/products has been used or damaged by the customer, there will not be any refund.
We will also not be responsible if your shipment is lost during the return transit.
Hobi.shopee reserves the right of final decision in case of any dispute.
We accept returns due to (but not limited to) the following reasons:
|Damaged||The product is damaged during delivery.|
|Defective||The product does not function as described in its manufacturer specification.|
|Incorrect/wrong item||The wrong item, or wrong color is delivered to you.|
|Missing items/part||Missing items/parts as indicated in the packaging.|
The product does not match website specifications, description, or image (Normally due to a misinformation or error during data entry on website)